FAQ

Here are some of our most frequently asked questions, if you have a question about shipping or returns, please visit those tabs on our website. 

 

If you have any issues that you are wanting to speak to someone about, whether it be help with ordering, issues with sizing, processing a payment, receiving the wrong item, wanting to cancel an order, if you've entered an incorrect address or anything else please email our customer care team at customerservice@stapleswimlabel.com and someone will be in touch to help you.

 

Q: Does Staple Swim have a physical store or is it online based only?

A: At the moment, Staple Swim is online only, but who knows what we have planned for the future! 

Q: I have received an item and I think it's faulty, what do I do?

A: First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault, please email your name and order details along with images of your item to customerservice@stapleswimlabel.com and we will help you out.

Q: How often do you bring out new swimwear collections?

A: Once every 2-3 months

Q: Where is Staple Swim based?

A: Staple Swim is an Australian based label and our warehouse and offices are located in NSW.

Q: I placed an order online but have changed my mind and no longer want what I ordered, am I able to cancel my order and get a refund?

A: Unfortunately we aren't able to process a refund for a change of mind, all purchases made on Staple Swim are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team can issue you with a store credit to use on any future purchase.

Q: What size do I purchase?

A: Without us being able to physically see you and give you a proper fitting, we aren't able to make a correct size suggestion for you. We do have an extremely helpful size chart that you can follow here that should assist you!