FAQ

Q: I THINK MY ITEM IS FAULTY, WHAT DO I DO?

A: First of all, we are sorry to hear this has happened! We are more than happy to assist you with this fault, please email your order details along with images of your item to customerservice@stapleswimlabel.com and we will help you out.

Q: HOW OFTEN DO YOU BRING OUT COLLECTIONS?

A: We aim to come out with a collection once a month!

Q: WHERE IS STAPLE SWIM BASED?

A: Staple Swim is an Australian based label and our warehouse and offices are located in NSW.
 

Q: HOW DO I WASH MY SWIMWEAR?

A: 
Our pieces are made from beautiful quality fabric. To keep it in it's best condition we always recommend for our customers to look after the garments with the highest level of care.

Either hand wash or pop your pieces in a delicates bag into the washing machine on a cold wash cycle with like colours. Hang your pieces in the shade to dry.

Q: I PLACED AN ORDER ONLINE BUT HAVE CHANGED MY MIND, CAN I CANCEL FOR A REFUND?

A: Unfortunately we aren't able to process a refund for a change of mind, all purchases made on Staple Swim are final. If you are no longer wanting the particular item you ordered with us, you are more than welcome to return it and our team can issue you with a store credit to use on any future purchase.