RETURNS POLICY

   

WHAT IS YOUR RETURNS POLICY?

Staple Swim offers returns on all full priced items within 14 days of delivery for an online credit with no expiry. Providing that:

  • The item is returned unworn and in original condition with swing tags attached
  • Swimwear is returned in original packaging (Staple Swim bikini bag)
  • Hygiene liner is in place and not tampered with, please try all swimwear on with underwear.
  • Return shipping costs are covered by the customer
     

Staple Swim reserves the right to deny a return if it does not meet the above conditions. In this instance, we will contact you and organise to send back the return at your expense.

SALE ORDERS ARE FINAL AND UNABLE TO BE RETURNED UNLESS FAULTY.

 

HOW DO I LODGE A RETURN?
To lodge a return, follow this link to our returns centre and follow the prompts. It is super easy! Please note that any returns not initiated through our returns centre will not be processed.

https://stapleswim.loopreturns.com/

 

CAN I EXCHANGE MY ITEM FOR ANOTHER SIZE?
At this time we are unable to offer exchanges due to low stock levels. However, you are more than welcome to repurchase your item in another size with your store credit!

 

DO I HAVE TO PAY FOR SHIPPING?
Return shipping for change of mind or incorrect fit is customer borne and non refundable. We recommend keeping your tracking details as Staple Swim are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost.

 

WHAT IS YOUR RETURNS ADDRESS? 

PO Box 149
Carrington NSW
2294

 

HAVE YOU RECEIVED MY RETURN?
Please allow 3-4 business days for your return to be processed once it has reached our returns address.

 

IF I MAKE A PURCHASE USING A DISCOUNT CODE, IS THIS CONSIDERED  A SALE ITEM AND INELIGIBLE FOR A RETURN? 
If you are using a discount code on full priced stock, you are still eligible for a return!

 

MY ITEM IS FAULTY/INCORRECT, WHAT DO I DO?
Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@stapleswim.com within 14 days of delivery. We will investigate this and assist you further.