RETURNS POLICY

WHAT IS YOUR RETURNS POLICY?

Staple Swim offers returns on all full priced items within 14 days of delivery for an online credit with no expiry. Providing that:

  • The item is returned unworn and in original condition with swing tags attached
  • Swimwear is returned in original packaging (Staple Swim bikini bag)
  • Hygiene liner is in place and not tampered with, please try all swimwear on with underwear.
  • Return shipping costs are covered by the customer

STAPLE SWIM reserves the right to deny a return if items are returned used, soiled, worn or damaged (this includes perfumes, scents and excessive hair) or do not meet the above conditions. In this instance, we will contact you and organise to send back the return at your expense.

SALE ORDERS ARE FINAL AND UNABLE TO BE RETURNED.

 

HOW DO I LODGE A RETURN?
To lodge a return, follow this link to our returns centre and follow the prompts. It is super easy!

https://360.postco.co/stapleswim

 

DO I HAVE TO PAY FOR SHIPPING?
Return shipping for change of mind or incorrect fit is customer borne and non refundable. We recommend keeping your tracking details as Staple Swim are not liable for returns lost in transit. If you have received a faulty or incorrect item - we will bear the return shipping cost.

 

HAVE YOU RECEIVED MY RETURN?
Please allow 3-4 business days for your return to be processed once it has reached our returns address.

 

CAN I EXCHANGE MY ITEM?
Staple Swim does not offer exchanges due to low stock levels. If you wish to exchange a size or style, you are welcome to repurchase with your store credit.

 

IF I MAKE A PURCHASE USING A DISCOUNT CODE, IS THIS CONSIDERED  A SALE ITEM AND INELIGIBLE FOR A RETURN? 
If you are using a discount code on full priced stock, you are still eligible for a return!

 

MY ITEM IS FAULTY/INCORRECT, WHAT DO I DO?
Firstly we are so sorry about this! We pride ourself on quality control across all of our stock. If you feel that your item is faulty or incorrect, please email our team at customerservice@stapleswim.com within 14 days of delivery. We will investigate this and assist you further.

 

CAN I RETURN MY ONLINE ORDER IN YOUR PHYSICAL STORE?
You certainly can! Deeming that your item is in its original condition and it is within the return time frame of 14 days.


WHAT IS YOUR IN-STORE RETURNS POLICY?
If for any reason you are unhappy with your purchase, within 14 days full priced items can be exchanged for an item of equal value. Alternatively a store credit for our online store can be issued. Refunds are only offered for faulty items and returns can only be processed with proof of purchase.