SHIPPING

WORLD WIDE SHIPPING

 

By processing your order and payment you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

 

All orders are processed and packed within 24 hours of placement excluding weekends and public holidays. 

 

AUSTRALIA SHIPPING COSTS:

Free standard shipping when you spend over $50 AUD

Orders under $50 AUD are a flat rate charge of: 

  • Standard - $7.00 AUD
  • Express - $10.00 AUD

 

 ESTIMATED SHIPPING TIMES:

Express Post: 1-3 business days 
Standard Post: 2-6 business days. 

 

TRACKING YOUR ORDER:

Once your parcel has been dispatched from our warehouse, you will receive an email with your tracking information.

If you haven't received a tracking email from us, please contact customerservice@stapleswimlabel.com and we will be able to follow this up for you. 

If you are not home at the time of delivery, the delivery driver will leave your parcel in a safe place, if for some reason it seems unsafe they will leave a card and take your parcel to your local Australia Post office or attempt a redelivery.

 

NEW ZEALAND SHIPPING COSTS:

Free International Standard Shipping when you spend over $100 AUD

Orders under $100 are a flat rate charge of: 

  • Standard - $10.00 AUD
  • Express - $15.00 AUD

 

ESTIMATED SHIPPING TIMES:

Express International: 2-3 business days

Standard International: 4-10 business days

 

USA & CANADA SHIPPING COSTS:

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $15.00 AUD
  • Express - $30.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 3-5 business days  

Standard International: 7-12 business days. 

 

UNITED KINGDOM & IRELAND

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $20.00 AUD
  • Express - $35.00 AUD

 

ESTIMATED SHIPPING TIMES:

Express International: 3-5 business days  
Standard International: 7-12 business days. 

 

ASIA PACIFIC

Free International Standard Shipping when you spend over $200 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $15.00 AUD
  • Express - $30.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 3-5 business days  
Standard International: 7-12 business days. 

 

MAJOR EUROPE

Free International Standard Shipping when you spend over $250 AUD

Orders under $200 are a flat rate charge of: 

  • Standard - $20.00 AUD
  • Express - $40.00 AUD

ESTIMATED SHIPPING TIMES:

Express International: 3-6 business days  
Standard International: 7-12 business days. 

 

REST OF WORLD

  • Standard - $25.00 AUD
  • Express - $45.00 AUD


Countries that fall into this category are unable to receive an estimated shipping time, however upon receiving your tracking information you will be given an ETA of your parcels arrival. 

 

CUSTOMS TAXES:

Please note that all customs charges and taxes (including VAT) are payable by the receiver. Staple Swim Label is not responsible for any charges incurred for receiving orders Internationally. These fees are not included in the cost of your order or shipping charge. Staple Swim Label does not offer refunds to customers for failure to pay duties and taxes associated with their order.

 

If you have any questions or concerns regarding import taxes and custom duties please email customerservice@stapleswimlabel.com

 

ADDITIONAL INFORMATION

Above delivery times can change depending on the time of the year, holiday periods, weekends and severe weather.  We are not responsible for stolen packages or packages delayed in transit. 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order.  If the wrong delivery address is provided, Staple Swim Label cannot offer reimbursement for this package.

 

ANY FURTHER ISSUES OR ENQUIRIES 

If your shipping time does not align with the above estimates, please contact us at customerservice@stapleswimlabel.com and we will look into this for you. 

 

PLEASE NOTE THAT THERE ARE SIGNIFICANT DELAYS FOR DELIVERY TIMES DUE TO COVID-19.